Alvin's Island - Orange Beach #22

Surf shop in Orange Beach, AL

SurfSpotGuide verified

4.7 (1163 reviews)

Orange Beach, AL

About Alvin's Island - Orange Beach #22

Alvin's Island in Orange Beach offers a massive selection of beach supplies, clothing, and souvenirs across its large, organized space. While many patrons praise the incredible variety, great deals, and generally friendly staff, some reviews highlight inconsistent service experiences, particularly regarding cashier interactions and return policies. This destination suits families and vacationers seeking a one-stop shop for numerous beach necessities and Alabama-themed gifts.

The Good

Customers frequently praise the store's huge selection, variety of items (clothing, souvenirs, beach supplies), and great prices/deals. Many reviewers highlight the friendly, helpful, and professional staff, specifically mentioning the manager Alana and cashier Wesley as excellent. The store is often described as clean, organized, and a family favorite destination for vacation shopping.

Things to Consider

Significant negative feedback centers on extremely poor customer service from specific staff members, including rude cashiers, managers who were unhelpful or gaslighting regarding product quality issues (e.g., shedding shirts), and uncomfortable interactions involving staff monitoring children. Other complaints include difficulty navigating the store with a stroller due to layout/stairs, issues with return policies (e.g., being sold incomplete kits), and instances where advertised deals were not honored or staff were dishonest about promotions. Some found items expensive compared to nearby stores.