Tillys

Surf shop in Phoenix, AZ

SurfSpotGuide verified

4.0 (34 reviews)

Phoenix, AZ

About Tillys

Tillys in Phoenix, AZ, offers trendy apparel, swimsuits, and gear, frequently featuring significant sales and markdowns on select items. Customers frequently praise the friendly, helpful staff members like Taylor, Dom, Hassel, Braden, and Corey for providing genuine service and great recommendations. This mall-style clothing store is best suited for young adults and teens seeking current styles, though shoppers should be aware of fluctuating service quality and non-standard payment options.

The Good

Customers frequently praise the friendly and helpful employees, specifically mentioning staff members like Taylor, Dom, Hassel, Braden, and Corey for providing excellent, genuine service. The store is noted for being clean and organized, offering great deals, sales (up to 70% off), and a good selection of unique clothing, especially swimsuits and kids' items. Several reviews highlight phenomenal customer experiences that encourage in-person shopping.

Things to Consider

Complaints include inconsistent employee service quality, with some staff being described as rude or uncaring (including one male cashier). Specific issues mentioned are high prices for basic items, lack of Apple Pay support, a refusal to allow a customer's father to use the restroom, and one report of a store manager being the 'complete opposite' of transparent. There was also a negative comment about a staff member's appearance and a general complaint about false advertising.