Tillys
Surf shop in Bakersfield, CA
About Tillys
Tillys in Bakersfield, CA, offers a wide selection of popular and trendy apparel, footwear, and accessories for various ages. While some patrons report inconsistent service experiences, many highlight friendly, patient staff members who offer helpful suggestions and efficient exchanges. This location suits shoppers seeking current, fashionable products, though be aware that some items carry a premium price point.
The Good
Customers frequently praised specific staff members (Josh, Melanie, Karina, Bricey, Rikki, Art) for being exceptionally helpful, patient, knowledgeable, and providing hassle-free service during exchanges and shopping assistance. The store is noted for having trendy, popular products, a large selection, and generally friendly, kind, and helpful young female staff members. Some customers also appreciated quick and easy returns and a clean store environment.
Things to Consider
Significant complaints centered on poor customer service from management, specifically involving an issue with a pickup order where manager Josh was unhelpful and directed the customer to call customer service. Other negative points include high pricing for some items (e.g., a string bracelet), refusal to offer discounts on damaged merchandise (ripped sandals), strict adherence to return/exchange policies without receipts (even for gifts), and overly intrusive/harassing behavior from one male employee near the fitting rooms. One customer also reported being denied entry 10 minutes before closing.
Shop Highlights
Everything you need to plan a visit to Tillys.
Located inBakersfield, CA
Call+1 (801) 280-5099
Emailhanger.orders@tillys.com
Websitetillys.com/store/?StoreID=0088
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Features & Amenities
What makes this surf shop stand out.
Friendly Staff
Has Apparel
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