Tillys
Surf shop in Elk Grove, CA
About Tillys
Tillys in Elk Grove, CA, offers a selection of surf and skate-inspired brand-name clothing and accessories. While some patrons report inconsistent service and inventory gaps, many recent reviews highlight friendly, patient staff who actively greet customers and assist with outfit building. This location is best suited for shoppers seeking trendy teen apparel who value a welcoming atmosphere when new staff are present.
The Good
Customers frequently praised the friendly, welcoming, and helpful nature of many staff members, specifically mentioning positive interactions with Janly, Andrew, and Noah. The store is appreciated for having cool, trendy gear, a wide selection of clothing brands, good music, and offering convenient services like shipping items to home when sizes are unavailable. Some customers noted that the service has improved recently with new, welcoming faces.
Things to Consider
The most significant recurring complaint centers on extremely poor customer service, with specific managers (Evelyn and Miguel) being cited for rudeness, unprofessional behavior, rolling eyes, and intrusive actions (e.g., knocking on dressing room doors). Other issues include disorganized and messy store conditions, difficulty finding items or prices, frequent stock issues (lack of size runs, especially larger sizes), and significant problems with the online order/in-store pickup process involving long waits and unhelpful staff. One reviewer noted the store description is misleading as it lacks actual skateboarding equipment.
Shop Highlights
Everything you need to plan a visit to Tillys.
Located inElk Grove, CA
Call+1 (801) 280-5099
Emailhanger.orders@tillys.com
Websitetillys.com/store/?StoreID=0040
How to Reach Tillys
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Features & Amenities
What makes this surf shop stand out.
Friendly Staff
Has Apparel
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