Antidote Outdoors
Surf shop in Placentia, CA
About Antidote Outdoors
Antidote Outdoors in Placentia, CA, specializes in high-quality rooftop tents, cargo solutions, and vehicle racks for overland adventures. Customers frequently praise the friendly, accommodating staff and the well-designed, easy-to-use features of their core products like the Stargazer tent. This shop is ideal for overlanders seeking innovative, quick-setup gear backed by installation expertise, though potential buyers should weigh product durability concerns against positive initial experiences.
The Good
Customers frequently praise the friendly, helpful, and accommodating staff, specifically mentioning Sebastian, Casey, and Brittany for going above and beyond. Products like the Rooftop Tents (RTTs) are highlighted for being easy and fast to set up/take down (sometimes under a minute), comfortable, durable in various weather conditions (wind, snow), and featuring thoughtful designs like entrance awnings and clear ceilings for stargazing. Installation services are generally reported as smooth, quick, and well-executed, even for custom setups. Many customers appreciate the high quality of the merchandise relative to the affordable pricing and the availability of local discounts.
Things to Consider
Significant negative feedback centers on poor product durability and severe customer service issues following product failure. One customer reported rapid clear coat delamination on a cargo box, followed by poor customer service when seeking a warranty fix, being told to pay for the repair of a manufacturer error. Another detailed a dangerous failure of a primary strap on an RTT while driving at highway speeds, leading to product damage and subsequent refusal of a refund by the company, with the customer feeling unsafe using the product afterward. Other complaints include receiving damaged/missing parts for a roof rack that subsequently caused vehicle damage (sagging roof, torn seals), unorganized storage leading to incorrect part usage, and difficulty reaching staff during business hours for inspection appointments.
Shop Highlights
Everything you need to plan a visit to Antidote Outdoors.
Located inPlacentia, CA
Call+1 (714) 493-6820
Emailantidote@antidoteoutdoors.com
Websiteantidoteoutdoors.com
Where You'll Find Antidote Outdoors
670 Jefferson St ste f, Placentia, CA 92870
Placentia, CA 92870
How to Reach Antidote Outdoors
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Features & Amenities
What makes this surf shop stand out.
Friendly Staff
Good Prices
Has Repair Services
Local Discount
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