Divide Board Shop

Surf shop in Winter Park, CO

SurfSpotGuide verified

4.3 (54 reviews)

Winter Park, CO

About Divide Board Shop

Divide Board Shop in Winter Park, CO, offers a curated selection of snowboarding gear, rentals, and essential services like waxing and repairs. While many patrons praise the highly knowledgeable staff, particularly Nick, for expert advice and friendly service, a few reviews cite significant issues with customer interactions and return policies. This shop is best suited for dedicated snowboarders seeking specialized equipment and in-depth consultation from experienced riders.

The Good

Customers overwhelmingly praise the staff, particularly Nick, for being extremely knowledgeable, friendly, helpful, and providing expert advice tailored to individual riding styles and needs. Specific positive mentions include quick turnaround on services like waxing/tuning, assistance with warranty issues, free binding installation on new board purchases, and exceptional patience during lessons (wakesurf/wakeboard). The selection of gear is frequently described as 'sick' and 'mountain proven.'

Things to Consider

Significant negative feedback centers on poor customer service experiences related to returns and sales practices. Specific complaints include being wrongly charged restocking/return fees (up to 30%) for items that were barely used or defective, staff pushing customers into boots that caused pain despite prior warnings about foot issues, and outright refusal to accept returns on new items. One customer reported receiving the wrong size snowboard and being charged a deduction upon return. Additionally, a few isolated incidents mentioned rude or nosy behavior from specific employees during returns or while browsing.