Downunder Rowayton

Surf shop in Norwalk, CT

SurfSpotGuide verified

4.1 (8 reviews)

Norwalk, CT

About Downunder Rowayton

Downunder Rowayton in Norwalk, CT, provides easy access to standup paddleboarding and kayaking adventures on calm waters. Patrons frequently praise the amazing staff and reasonable pricing, noting the overall good vibes make for a fun outing. This shop is ideal for beginners and families seeking accessible water recreation with beautiful views of the local scenery.

The Good

Customers highly praise the amazing and friendly staff, noting their great attitudes and ease of renting equipment. The activity (SUP/kayaking) is described as fun, a great way to see the area from a different perspective, and suitable for beginners due to calm water. The location offers beautiful views, wildlife observation opportunities, and reasonable pricing. It is also recommended as a great date idea.

Things to Consider

Significant negative feedback centers on poor communication regarding the 24-hour cancellation policy; customers were charged when canceling due to not being informed of the policy during reservation. One customer reported a very poor customer service experience when trying to resolve the cancellation issue, feeling their concerns were misrepresented by an employee. A minor logistical note suggests that two-person kayaks are difficult to manage with a small child.