Tillys
Surf shop in Brandon, FL
About Tillys
Tillys in Brandon, FL, offers trending boutique-style apparel, accessories, and school supplies for the younger demographic. While some patrons report significant issues with online order fulfillment and communication, many others consistently praise the in-store team for being exceptionally friendly, personable, and attentive to customer needs. This shop is ideal for teens and young adults seeking current styles who value potentially excellent face-to-face service interactions.
The Good
Customers consistently praise the staff for being extremely friendly, helpful, and personable (mentioning Amber, Carmen/Camren, Jordan, and Alexis specifically). Staff demonstrated exceptional care by returning lost high-value items and offering emotional support. The store offers a great selection of trendy clothing and backpacks suitable for teens, and some customers noted finding good bargains.
Things to Consider
Significant issues were reported regarding online order fulfillment, specifically concerning a failed same-day delivery request that resulted in a canceled order without proper communication or apology. One customer experienced very poor service from an employee named Jake when trying to resolve the delivery issue, including pushback when asking for a supervisor. Other minor complaints included high pricing typical of a specialty boutique and one instance of being asked to leave for not wearing a mask.
Shop Highlights
Everything you need to plan a visit to Tillys.
Located inBrandon, FL
Call+1 (801) 280-5099
Emailhanger.orders@tillys.com
Websitetillys.com/store/?StoreID=0072
Where You'll Find Tillys
562 Brandon Town Center Dr Mall, Brandon, FL 33511
Brandon, FL 33511
How to Reach Tillys
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Reach out directly for inventory updates or personalised recommendations.
Features & Amenities
What makes this surf shop stand out.
Friendly Staff
Has Sunglasses
Has Apparel
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