GUSU Paddle & Surf
Surf shop in Freeport, FL
About GUSU Paddle & Surf
GUSU Paddle & Surf in Freeport, FL, offers paddleboard rentals, tours, and sales of high-quality boards. Customers frequently praise the exceptional, patient guidance from staff, noting excellent service and great pricing on equipment. This shop is ideal for first-time paddlers and active individuals seeking reliable gear and supportive instruction for an enjoyable bay experience.
The Good
Customers consistently praise the excellent customer service, highlighting instructors like Brett for being knowledgeable, patient, and great at teaching beginners of all ages. The quality of the paddle boards is frequently mentioned as being excellent, light, and tracking well. Positive experiences include successful first-time paddle boarding, great sunset tours, and finding good deals on board purchases. Staff are described as friendly, super, and highly professional.
Things to Consider
Negative feedback centers on poor communication regarding rental restrictions and payment issues. One customer was disappointed after being told they could paddle to Crab Island over the phone, only to be restricted to the harbor area after paying. Another significant complaint involved staff refusing to ship a purchased board, citing having 'too much work to do.' Additionally, one customer noted an issue when paying with cash and needing change, as the staff claimed not to carry cash, which they felt should have been mentioned upfront.
Shop Highlights
Everything you need to plan a visit to GUSU Paddle & Surf.
How to Reach GUSU Paddle & Surf
Phone: +1 (850) 460-7300
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Features & Amenities
What makes this surf shop stand out.
Equipment Rental
Has Lesson Programs
Friendly Staff
Good Prices
Has Stand Up Paddle Board
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