Daly's Watersports

Surf shop in Port St. Joe, FL

SurfSpotGuide verified

4.2 (61 reviews)

Port St. Joe, FL

About Daly's Watersports

Daly's Watersports in Port St. Joe offers a wide range of gear, rentals, and certified instruction for diving and beach activities. Customers consistently praise the friendly, helpful staff and the shop's great selection of merchandise, often highlighting the exemplary service provided by the owners. This location is ideal for both new visitors needing full-service rentals and experienced divers seeking knowledgeable local guidance.

The Good

Customers consistently praise the exceptional, friendly, and passionate customer service provided by the staff, specifically mentioning Ann Marie, Ed (in some contexts), Gabbi, Michelle, Ron, Shane, and JoJo. The shop is noted for having a great selection of merchandise, including wetsuits, skimboards, beach gear, clothing, jewelry, and dive equipment, often at reasonable or exceptional rental rates. Dive operations are highly rated for safety, professionalism, knowledgeable instructors, attentive dive masters, and excellent boat captains who ensure memorable experiences, even handling gear setup and providing thoughtful amenities like boat coats. The shop's prime location near local attractions is also appreciated.

Things to Consider

Several significant negative experiences centered around poor customer service, particularly involving the owner, Ed, who was described as rude, hostile, and argumentative during interactions regarding sales, returns, and booking confirmations. Communication issues were frequently cited, including unreturned calls/emails, leading to canceled trips without proper rescheduling offers. One customer reported being refused service because the staff was 'too busy,' and another was offended by an aggressive refusal to accept a return of new gear. Minor complaints included slightly crowded displays and some items being perceived as pricey.