Rainbow Shades Beach Store
Surf shop in St. Augustine, FL
About Rainbow Shades Beach Store
Rainbow Shades Beach Store in St. Augustine, FL, offers a curated selection of beach gear, apparel, and quality sunglasses. Customers consistently praise the staff's bubbly personalities, knowledgeable assistance with gear like surfboards and shades, and the welcoming, cozy shop atmosphere. This spot is ideal for vacationers and locals seeking friendly, personalized service alongside reliable beach essentials.
The Good
Customers overwhelmingly praise the staff for being exceptionally friendly, kind, helpful, and knowledgeable. Specific employees frequently mentioned for providing excellent customer service include Jake, Brian, Dakota, Phil, and Courtney. The shop is described as cute, cozy, welcoming, and having a great atmosphere with amazing music. Customers appreciate the good selection of merchandise, including quality sunglasses, beach gear, and gifts, often noting that staff provided great advice without being pushy. Positive experiences often led to repeat business and strong recommendations.
Things to Consider
Significant negative feedback centers on poor customer service experiences, particularly involving the manager, Brian, regarding returns, custom orders, and warranty issues. Complaints include a strict store credit-only return policy for items like t-shirts, refusal to honor repairs or exchanges for product failures (even with warranties purchased), and instances of rude or unprofessional behavior from management when customers sought resolution. One customer reported being overcharged on a custom order compared to retail price. Another noted a negative experience with a sales associate who shared excessive personal information and failed to offer a warranty on expensive sunglasses.
Shop Highlights
Everything you need to plan a visit to Rainbow Shades Beach Store.
Located inSt. Augustine, FL
Call+1 (904) 824-1181
Emailjeremy@rainbowshadesfl.com
Websiterainbowshadesfl.com
Where You'll Find Rainbow Shades Beach Store
85 Ava Way, St. Augustine, FL 32084
St. Augustine, FL 32084
How to Reach Rainbow Shades Beach Store
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Features & Amenities
What makes this surf shop stand out.
Equipment Rental
Friendly Staff
Good Prices
Has Stand Up Paddle Board
Has Sunglasses
Has Apparel
Local Discount
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