Water Ski Pro Shop

Surf shop in Boise, ID

SurfSpotGuide verified

4.4 (26 reviews)

Boise, ID

About Water Ski Pro Shop

Water Ski Pro Shop in Boise, ID, offers full-service boat maintenance, sales, and gear for watersports enthusiasts. Customers frequently praise the staff's exceptional knowledge, commitment to solving tricky engine issues, and commitment to fair pricing without upselling. This shop is ideal for dedicated boat owners and new wake surfers seeking reliable, expert support and honest, long-term resource guidance.

The Good

Customers consistently praise the staff's exceptional knowledge, honesty, and commitment to customer service, often highlighting specific employees like Tim, Larry, and Justin for going above and beyond. The shop is commended for quick turnaround times on service, fair pricing, thorough repairs (even for complex or tricky engine issues), and a non-pressuring sales approach. They are valued for supporting various boat brands and prioritizing the customer's long-term boating experience.

Things to Consider

Significant negative feedback centers on poor customer service following boat purchases, specifically regarding major, undisclosed mechanical issues (like an overheating problem) where the shop refused to negotiate or assist with repair costs. One review mentioned being yelled at by staff and receiving poor service as a repeat customer. Another complaint detailed being overcharged for a minimal diagnostic scan and receiving dismissive responses when seeking further assistance. Additionally, one customer reported a board they had arranged to hold was sold to someone else within an hour.