Tillys

Surf shop in Orland Park, IL

SurfSpotGuide verified

4.1 (29 reviews)

Orland Park, IL

About Tillys

Tillys in Orland Park offers a wide selection of clothing and is noted for its clean store environment. Customer feedback frequently highlights exceptional, hospitable service from specific staff members who go above and beyond to ensure satisfaction with purchases. This location is ideal for shoppers seeking personalized attention and a positive retail experience, despite some noted inconsistencies in service.

The Good

Exceptional customer service is a recurring theme, with specific praise for employees Kaleb, Grace, Colin K., Jake, Alyssa, Michelle, Aaliyah, Miya, and Rob for being hospitable, going above and beyond, offering helpful advice (including sale tips), and making customers feel comfortable. Customers appreciate the friendly greetings, helpful attitudes, and the store's clean environment and good selection of clothing.

Things to Consider

Significant complaints include feeling excessively followed and pressured by staff, leading to discomfort. There are reports of rude behavior from specific employees, including one cashier attempting to overcharge/rip off a customer and another staff member rudely walking away when called for assistance. Other issues noted are the store being overpriced and the lack of fitting rooms.