Tillys

Surf shop in Springfield, IL

SurfSpotGuide verified

4.3 (10 reviews)

Springfield, IL

About Tillys

Tillys in Springfield, IL, offers a wide selection of trendy apparel and in-demand items, often stocking pieces sold out online. While some patrons report frustrating experiences with digital orders and checkout interactions, many others praise the kind, helpful staff who assist with styling and inventory location. This location is ideal for shoppers seeking current teenage styles and unique clothing lines, providing a clean, well-stocked environment for discovery.

The Good

Customers highly praise the great selection of merchandise, including specific lines like West Of Melrose. Staff are frequently described as kind, nice, helpful, and non-judgmental, often assisting customers in picking out outfits based on style. The store is noted for being very clean and having trendy clothing options, sometimes stocking items that are sold out online.

Things to Consider

Significant issues were reported regarding online and digital orders, specifically concerning delivery problems (incorrect addresses) where customer service offered no solutions or refunds without returns. Digital gift card purchases experienced severe delays (over 24 hours) and required multiple calls to customer service, with subsequent orders being flagged for review. In-store experiences included difficulty getting assistance for sizing and encountering rude checkout staff who offered no communication or courtesy.