Pedals & Paddles

Surf shop in North Webster, IN

SurfSpotGuide verified

4.4 (28 reviews)

North Webster, IN

About Pedals & Paddles

Pedals & Paddles in north-webster, IN, offers a selection of bikes, kayaks, and related gear, alongside repair services. Customers frequently praise the staff for being friendly, knowledgeable, and providing exceptional, personalized service, often going the extra mile for repairs or rentals. This shop is ideal for local residents and visitors needing reliable equipment sales, rentals, or quick service who value dedicated, welcoming customer support.

The Good

Customers consistently praise the exceptional, friendly, and personal customer service, noting staff willingness to go above and beyond, including opening early, staying late to complete repairs, and accommodating rental changes due to weather. There is high satisfaction with the knowledgeable staff, fair pricing, great selection of kayaks, bikes, and gear, and quality repair work (including fast turnaround times). Several reviews highlight the owner's helpfulness and kindness.

Things to Consider

One customer reported feeling racially profiled and uncomfortable due to perceived surveillance by management. Another significant complaint involved a strict, uncommunicated 'no return' policy on a recently purchased bike, which contrasted with the policies of other local dealers, causing frustration after the sale was finalized.