Tillys

Surf shop in Natick, MA

SurfSpotGuide verified

4.0 (11 reviews)

Natick, MA

About Tillys

Tillys in Natick, MA, offers a selection of apparel and accessories for a youthful clientele. While many shoppers highlight the energetic, friendly, and attentive in-store service provided by staff members, some recent experiences point to significant issues with online order fulfillment and pricing accuracy. This location is best suited for value-conscious shoppers seeking trendy clothing who plan to make their purchases directly in the clean, well-stocked physical store.

The Good

Customers consistently praised the staff for being extremely friendly, kind, energetic, professional, and attentive. Specific employees like Quinn and Jules were highlighted for providing excellent, welcoming customer service. The store environment was described as fun and clean, and the clothing selection was noted as affordable, high-quality, and featuring great deals.

Things to Consider

Significant negative feedback centered on a very poor delivery/online order experience, where a customer waited over two weeks for an item, experienced issues with tracking, and felt they were defrauded, citing unhelpful in-store staff regarding the ordering software. Additionally, there was a specific complaint about a cashier misrepresenting the terms of a Black Friday sale, leading to incorrect discounting.