The Totem Shop

Surf shop in Glen Arbor, MI

SurfSpotGuide verified

4.5 (19 reviews)

Glen Arbor, MI

About The Totem Shop

The Totem Shop in Glen Arbor offers a diverse selection of apparel, jewelry, and souvenirs, including items from brands like North Face. Customers consistently praise the outstanding, generous customer service, noting staff willingness to go above and beyond to resolve issues with purchases. This location is ideal for families and visitors seeking quality souvenirs, unique gifts, and clothing ranging from budget-friendly to higher-end options.

The Good

Customers consistently praise the outstanding, generous, and kind customer service, specifically mentioning the owner and manager for going above and beyond, such as replacing lost jewelry for free or shipping identical items across the country. The shop is noted for having a good selection of souvenirs (t-shirts, sweatshirts), quality clothing (including North Face), jewelry, and being a family favorite for toys and fudge, especially appealing to younger children.

Things to Consider

Some feedback suggests the product selection has declined, noting that toys are now considered 'lame' and that the shop has dropped items that used to define it, focusing more on stickers and shot glasses. One reviewer mentioned that the quality seemed to have gone down over the years, and another noted that the shop is 'a little overpriced.'