Island Beach Gear

Surf shop in Ocean City, NJ

SurfSpotGuide verified

4.6 (140 reviews)

Ocean City, NJ

About Island Beach Gear

Island Beach Gear in Ocean City, NJ, offers an extensive selection of beach essentials, from quality chairs and umbrellas to clothing and accessories. Customers consistently praise the accommodating, knowledgeable staff and the shop's exceptional, hassle-free customer service, even when resolving issues with online orders or damaged goods. This location is ideal for vacationers and locals seeking high-quality gear and reliable support for a comfortable beach experience.

The Good

Customers consistently praise the excellent, friendly, and extremely helpful customer service, often citing specific staff members (like Yvonne and Brent) for going above and beyond, including handling complex returns, replacements, and special requests quickly. The store is highly regarded for its incredible and extensive selection of high-quality beach gear, especially beach chairs, carts, and accessories. Many appreciate the ability to see and try products before buying, and some noted finding reasonable prices or excellent deals during sales.

Things to Consider

The most frequent complaint revolves around pricing, with multiple reviewers stating that merchandise, particularly beach chairs, is significantly overpriced compared to other retailers or online stores. One customer reported an issue with a coupon not being honored because their item was priced just under the threshold. Another negative comment mentioned the store being empty when expected to be busy, and one reviewer was denied entry to the store.