Tillys

Surf shop in Beavercreek, OH

SurfSpotGuide verified

4.1 (22 reviews)

Beavercreek, OH

About Tillys

Tillys in Beavercreek, Ohio, offers a selection of clothing, hats, and gifts reminiscent of other popular teen retailers. While some patrons praise the friendly, knowledgeable staff and good prices, other reviews cite significant issues with order fulfillment, inconsistent customer service, and problematic return procedures. This location may appeal to shoppers looking for current teen styles and deals, provided they prioritize in-store browsing over complex online transactions or returns.

The Good

Customers generally appreciate the good prices, quality merchandise, and selection of items, including backpacks and hats. Staff are frequently described as friendly, helpful, patient, and knowledgeable about the products. The store is seen as having great choices that appeal to teens and young adults.

Things to Consider

Significant issues were reported regarding customer service failures, including unacknowledged entry in-store and potential racial bias in service. Online order fulfillment was problematic, citing failures in delivery notification systems leading to theft, significant delays, and poor communication from customer support. Automated chat support was described as an incompetent, circular loop. Return policies were criticized for being overly intrusive, such as requiring customers to read credit card numbers aloud, leading to feelings of suspicion or investigation.