Tillys

Surf shop in Austin, TX

SurfSpotGuide verified

4.4 (21 reviews)

Austin, TX

About Tillys

Tillys at Barton Creek Mall in Austin offers a selection of trendy clothing, footwear, and accessories, reminiscent of classic surf shops. While some patrons praise the clean, laid-back atmosphere and helpful staff, others report frustrating return experiences and inconsistent policy enforcement. This location is best suited for shoppers seeking current, casual styles in a relaxed retail setting.

The Good

Customers highly praise the store's fun, trendy selection of clothing, shoes, and accessories, particularly noting the impressive backpack wall. The atmosphere is frequently described as chill, laid-back, clean, and well-kept, resembling popular surf shops. Specific positive mentions include A+ customer service during returns, helpful associates, and good prices.

Things to Consider

Significant negative feedback centers on inconsistent or difficult return/exchange policies, specifically regarding sale items where a customer was denied store credit as advertised online. There was also a report of rude employees who seemed eager to rush customers out.