Tillys

Surf shop in Hurst, TX

SurfSpotGuide verified

4.1 (28 reviews)

Hurst, TX

About Tillys

Tillys in Hurst, TX, offers a selection of trendy apparel and accessories that customers frequently praise for their cool items and good prices. While some patrons report inconsistent service, many highlight specific staff members like Mona, Ryan, and Hannah for being exceptionally helpful, friendly, and insightful. This shop is best for shoppers seeking fashionable clothing who appreciate finding standout pieces, provided they navigate the variable in-store experience.

The Good

Several employees, specifically Mona, Ryan, and Hannah, were highlighted for being fantastic, helpful, thoughtful, and outstanding. Customers generally love the selection of clothes and hats, noting that the items are cool and that they often find great prices (though some reviews contradict the pricing observation). The store is praised for having fashionable and comfortable clothing options.

Things to Consider

The most significant recurring issue is extremely poor and rude customer service, including employees being mean, laughing at customers, and refusing basic requests like trying on clothes. Specific complaints mention feeling discriminated against by an employee's inappropriate questioning, and another instance where an employee was dismissive and unhelpful when asked for assistance. There were also reports of staff being completely absent/inattentive during slow periods, and the store environment being messy.