Tillys

Surf shop in Sugar Land, TX

SurfSpotGuide verified

4.2 (12 reviews)

Sugar Land, TX

About Tillys

Tillys in Sugar Land, Texas, offers a wide selection of branded apparel and accessories within a well-organized retail space. Customers frequently highlight the attentive and friendly staff, though some experiences note inconsistencies in service quality and website inventory accuracy. This shop is ideal for brand-conscious shoppers seeking current styles who value personalized assistance in finding quality clothing.

The Good

Customers frequently praised the staff for being exceptionally friendly, sweet, helpful, and attentive, specifically mentioning employees like Dejah, Naomi, Astrid, Taylor, and Rachel. The store environment was noted as being very organized and easy to navigate. Shoppers appreciated the quality and brand selection, particularly Billabong items.

Things to Consider

There were isolated but significant complaints regarding poor customer service from specific employees (e.g., Cam), characterized by a lack of engagement and frustration. Pricing was noted as being high, although attributed to quality. A major operational issue reported was inaccurate website stock information leading to wasted trips, and one review mentioned an incorrect physical store location pin.