Boss Frog's Snorkel, Bike & Beach Rentals

Surf shop in Kihei, HI

SurfSpotGuide verified

4.5 (152 reviews)

Kihei, HI

About Boss Frog's Snorkel, Bike & Beach Rentals

Boss Frog's Snorkel, Bike & Beach Rentals in Kihei, HI, offers rentals for snorkeling, biking, and various beach gear alongside tour bookings. Customer feedback frequently highlights exceptional, knowledgeable service from staff members like Bear and Michele, though some reviews noted issues with pricing transparency and initial service attentiveness. This shop is ideal for vacationers seeking personalized advice, discounted excursions, and reliable rental equipment for immediate beach access.

The Good

Customers consistently praise specific staff members, particularly Bear, Michele, Sherry, Sue, Orron, and Wendy, for providing excellent, friendly, knowledgeable, and helpful customer service, often going above and beyond to offer local advice and discounts on tours. The gear quality is generally considered good, new, and sanitized, with many reviewers noting the shop offers great value and better pricing compared to competitors. Online reservations and pickup processes are frequently described as quick and easy.

Things to Consider

Significant complaints revolve around misleading or false advertising regarding pricing and promotions (e.g., 2-for-1 deals not applying as expected, and retail items costing more than marked). Several instances of extremely poor customer service were reported, including staff being dismissive, ignoring customers, making sarcastic or unprofessional comments over the phone, and showing annoyance when asked questions. Issues with online reservations included receiving incorrect or unsuitable rental equipment (e.g., wrong surfboard type/size) and poor initial handling of the rental process, though some issues were resolved by visiting other locations or upon follow-up.