Tillys

Surf shop in Lake Grove, NY

SurfSpotGuide verified

4.0 (24 reviews)

Lake Grove, NY

About Tillys

Tillys in Lake Grove, NY, offers a wide selection of name-brand apparel alongside budget-friendly clearance items and a customer rewards program. While many patrons praise the attentive staff for providing excellent, personalized service and helpful fitting room assistance, some reviews cite inconsistent experiences with rudeness and restrictive return policies. This location suits shoppers seeking current trends and attentive staff interaction, provided they navigate the variable service quality.

The Good

Customers consistently praise the exceptional customer service, highlighting specific employees (Jill, Bella, Ki, Jake, Susan) for being extremely helpful, outgoing, friendly, and making the shopping experience comfortable and special. The store offers a great selection of name brands, good clearance options, open fitting rooms, and a beneficial free rewards program.

Things to Consider

Significant negative feedback centers on isolated incidents of extremely poor employee behavior, including staff laughing at a customer while crouching and rudeness/attitude when handling changing room requests (slamming a door). Other complaints include feeling overly scrutinized/treated like a thief when using fitting rooms (being checked on too frequently) and a highly criticized, inflexible return policy enforced by management, especially when items are defective.