North Shore Surf Shop

Surf shop in Haleiwa, HI

SurfSpotGuide verified

4.5 (165 reviews)

Haleiwa, HI

About North Shore Surf Shop

North Shore Surf Shop in Haleiwa, HI, offers a comprehensive inventory ranging from boards and fins to apparel and unique collectibles. Customers consistently praise the staff for radiating genuine aloha, providing expert local wisdom, and offering fair pricing across their diverse gear selection. This shop is ideal for everyone, from first-time visitors needing patient instruction to seasoned surfers seeking quality equipment and authentic local interaction.

The Good

Customers overwhelmingly praise the staff for being incredibly friendly, helpful, knowledgeable, and radiating 'aloha energy.' Specific staff members (Martin, Gabby, Ryan, Matty the Pirate, Ben, Slade, Louis, Liam, Mike, Josh) received high commendations for their patience, enthusiasm, and going above and beyond, especially with children and first-time visitors. The shop offers a great selection of high-quality gear, unique local apparel/stickers, and fair/cheap pricing on rentals (especially for surfboards). Many felt the staff prioritized customer stoke and safety over upselling, leading to unforgettable, positive experiences that turned around otherwise disappointing days.

Things to Consider

A few significant negative experiences were reported, including one instance of alleged price miscommunication/scamming regarding a multi-item discount that resulted in a higher final bill than expected. Another customer reported feeling insulted and judged by staff, describing employees as impersonal and fake, and citing a very poor service experience. Additionally, one review noted that the 'All Sales Are Final' policy was poorly advertised (only a tiny sticker), leading to dissatisfaction.