15th St Surf Shop @ 32nd St.
5.0
From 7 reviews
3138 W Balboa Blvd
// Surf Shop
Jack's Surfboards
Google 4.2 · 96 reviews
Surf shop in Newport Beach, CA
About Jack's Surfboards
Jack's Surfboards in Newport Beach, CA, offers a substantial inventory of surf gear, apparel, and accessories for various water sports. Customers frequently note the impressive selection of clothing and fins, though many also point out that prices are generally high, balanced by frequent sales events. This location is ideal for vacationers and locals seeking necessary, quality beachwear and specific equipment right near the water.
The Good
Customers frequently praise the store's large and amazing selection across surf gear, clothing, and accessories, often noting good quality in their in-house brand. Many reviews highlight excellent sales, sidewalk events, and reasonable rental prices for boards and wetsuits. Specific staff members are often called out for being friendly, helpful, and going above and beyond. The store environment is generally described as clean and having 'awesome vibes.'
Things to Consider
The most common complaint centers on high pricing, with many customers noting items are 'way overpriced,' although some attribute this to the prime beachside location. Significant negative feedback targets poor customer service, specifically citing rude or disrespectful managers, unhelpful staff who ignore customers, and issues with return/exchange policies being strictly enforced or misrepresented. Other minor issues include a lack of attention from some younger staff, limited sizing availability (especially for larger sizes), and one instance of being followed while shopping.
Features & Amenities
What makes this surf shop stand out.
- Equipment Rental
- Has Wetsuit Rental
- Friendly Staff
- Good Prices
- Has Longboard
- Has Skateboards
- Has Apparel
- Local Discount
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