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// Surf Shop

Surfer's Outlet

Google 4.2 · 68 reviews

Surf shop in San Clemente, CA

About Surfer's Outlet

Surfer's Outlet in San Clemente, CA, functions as a discount destination offering a large inventory of surf apparel, accessories, and wetsuits. Customers frequently praise the shop for providing significant savings on major brands and finding excellent deals, though some note inconsistent service experiences. This location is ideal for budget-conscious surfers and families seeking discounted gear and clothing without visiting full-price retailers.

The Good

Customers frequently praise the great deals, especially on wetsuits, apparel, and accessories, noting significant discounts (often 40-50% off retail). The store is recognized for having a large selection of major surf brands and being a good source for essentials. Several staff members, including Mo and Kyle, are highlighted as being awesome, friendly, helpful, and providing excellent service. The dedicated kids' clothing section is also appreciated.

Things to Consider

Significant negative feedback centers on inconsistent and poor customer service from certain staff members and management. Complaints include feeling constantly followed/watched while shopping (suspected of shoplifting), aggressive sales tactics (being pressured into buying ill-fitting wetsuits with no return option), and outright rudeness/hostility from specific employees (Ramzi, one manager). Other issues include a very strict or non-existent return policy (often only store credit for discounted items), finding merchandise in terrible condition (ripped wetsuits, faded shirts), and a serious incident involving the manager denying entry to a child with a trained service dog, showing a lack of knowledge regarding ADA laws.

Features & Amenities

What makes this surf shop stand out.

  • Friendly Staff
  • Good Prices
  • Has Skateboards
  • Has Apparel

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