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// Surf Shop

O'Neill Outlet San Diego

Google 4.4 · 26 reviews

Surf shop in San Diego, CA

About O'Neill Outlet San Diego

The O'Neill Outlet in San Diego offers significant savings on gear and apparel, frequently featuring deals up to 50% off their regular inventory. While many patrons praise the knowledgeable and friendly staff for excellent service and product assistance, some note inconsistent inventory due to the outlet nature and occasional negative interactions regarding returns or specific requests. This location is ideal for budget-conscious shoppers and existing O'Neill fans seeking substantial discounts on quality surf and lifestyle wear.

The Good

Customers frequently praise the store for its great deals, excellent prices (up to 50% off), and the best sales. Staff members, including Melissa and Andrea, are often highlighted for being very friendly, helpful, knowledgeable about products, and providing excellent customer service. Many shoppers express satisfaction with their purchases, such as shorts and wetsuits, and state they will definitely return.

Things to Consider

The primary complaints revolve around inconsistent customer service, including feeling ignored upon entry and encountering unhelpful or unfriendly staff interactions, particularly from management regarding returns or simple requests. The one-month return policy is considered too short by some customers. Additionally, as an outlet, inventory selection can be limited, and there were specific instances of incorrect product recommendations and rigid adherence to store policies (e.g., regarding water station access or denied returns).

Features & Amenities

What makes this surf shop stand out.

  • Friendly Staff
  • Good Prices
  • Has Apparel

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