// Surf Shop
Val Surf
Google 4.0 · 55 reviews
Surf shop in Thousand Oaks, CA
About Val Surf
Val Surf in Thousand Oaks, CA, offers a broad selection of surf, skate, and snow gear alongside apparel and accessories. While some patrons report inconsistent service experiences, many long-time customers praise the knowledgeable staff for patient, expert assistance with rentals and equipment selection. This shop is best suited for dedicated board sport enthusiasts and families seeking a local source for quality gear and established brand inventory.
The Good
Customers frequently praise the knowledgeable, patient, and friendly staff (mentioning Sean, Blake, and Zane specifically) who provide excellent, personalized service, especially when assisting children with gear selection or assembly. The shop is highly regarded for its long-standing local presence, great selection of surf, skate, and snow gear, clothing, and accessories, and offering affordable rental rates with flexible return policies. Many loyal customers appreciate the quality products and the 'chill' atmosphere.
Things to Consider
Several negative experiences center on poor customer service, including staff being unhelpful, dismissive, or rude, particularly when customers requested assistance or inquired about warranties. Specific complaints include being charged a fee just to try on boots without purchasing, inconsistent warranty handling across staff members, and feeling ignored or talked down to. One reviewer noted a frustrating experience with an exchange policy for unworn garments, and another mentioned a lack of tall sizes in apparel.
Features & Amenities
What makes this surf shop stand out.
- Equipment Rental
- Friendly Staff
- Good Prices
- Has Longboard
- Has Skateboards
- Has Sunglasses
- Has Apparel
- Has Snowboards
// Reviews left on SurfSpotGuide
SurfSpotGuide Reviews
Keep Exploring