// Surf Shop
Rainbow Fins
Google 4.5 · 8 reviews
Surf shop in Watsonville, CA
About Rainbow Fins
Rainbow Fins in Watsonville, CA, specializes in crafting and supplying high-quality surfboard fins, including unique and specialized models. While many customers laud the exceptional, personalized service and knowledgeable staff, some recent feedback indicates significant issues with order fulfillment and communication. This shop is best suited for dedicated surfers seeking top-tier fin performance and expert guidance, provided they are prepared for potential fulfillment inconsistencies.
The Good
Customers consistently praise the unbelievable and exceptional customer service, specifically mentioning staff members like Kathy going above and beyond. The shop is highly regarded for producing the highest quality, one-of-a-kind fins, and the staff is described as very friendly and knowledgeable. Their long history (since 1968) is seen as a testament to doing things right.
Things to Consider
One significant negative experience involved a customer ordering a fin that was allegedly in stock but never shipped. Despite multiple attempts to contact the shop via calls and email over two months, the customer received no updates until filing a bank grievance, after which the shop finally responded with an apology. There was also a note that the shop may not be open directly to the public.
Features & Amenities
What makes this surf shop stand out.
- Friendly Staff
- Has Longboard
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