// Surf Shop
BOTE Destin
Google 4.8 · 141 reviews
Surf shop in Destin, FL
About BOTE Destin
BOTE Destin in Destin, FL, offers a wide selection of their unique paddleboards, inflatables, and accessories displayed in a showroom setting. Customers frequently praise the staff, noting individuals like Dan and Zach for being exceptionally knowledgeable, friendly, and helpful in guiding purchases. This location is ideal for both new enthusiasts seeking expert advice and established brand loyalists looking for quality gear and accessories.
The Good
Customers overwhelmingly praise the staff for being extremely knowledgeable, friendly, helpful, and patient, specifically mentioning employees like Dan, Chris, Zach, Bray, and Justin. The store environment is described as clean, well-presented, and featuring a large, impressive selection of boards and accessories, allowing customers to physically test items like chairs and floats. Many reviewers highlight the high quality, durability, and versatility of BOTE products, noting excellent customer service experiences both in-store and occasionally through warranty support (though this is contradicted elsewhere). The in-store experience is frequently cited as superior to online shopping.
Things to Consider
Significant negative feedback centers on product durability issues, particularly concerning inflatable boards where the glue/seams fail prematurely, often just outside the 2-year warranty period. Corporate customer service (phone/chat/online helpdesk) is reported as non-responsive, with customers unable to get timely contact or resolve issues like incorrect credit card charges. Several long-time customers report catastrophic failures (e.g., glue separation, holes in Gatorshell boards) shortly after purchase or minimal use, leading to frustration when the company refuses to honor replacements outside the strict warranty window, instead offering only discounts on new purchases. One review noted structural failure (rusting) on a high-cost dock after minimal use.
Features & Amenities
What makes this surf shop stand out.
- Friendly Staff
- Has Stand Up Paddle Board
- Has Apparel
- Has Repair Services
// Reviews left on SurfSpotGuide
SurfSpotGuide Reviews
Keep Exploring