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// Surf Shop

BOTE Ft Walton Beach Pop-Up

Google 4.7 · 76 reviews

Surf shop in Fort Walton Beach, FL

About BOTE Ft Walton Beach Pop-Up

The BOTE Ft Walton Beach Pop-Up offers a curated selection of high-quality paddle boards and related outdoor gear right in Fort Walton Beach, Florida. Customers consistently praise the staff for providing friendly, knowledgeable, and patient service, often highlighting personalized advice over aggressive sales tactics. This location is ideal for both first-time buyers needing thorough instruction and experienced enthusiasts seeking the latest equipment with expert support.

The Good

Customers overwhelmingly praise the staff for being extremely friendly, knowledgeable, patient, and helpful, with specific mentions of employees like Caleb, Matt, and Bray providing excellent, non-pushy explanations of products and local recommendations. The quality and design of the BOTE boards and accessories are highly regarded, and many customers appreciate receiving great deals or experiencing exceptional service, such as having broken items replaced for free. The store environment and product selection are also noted as positive aspects.

Things to Consider

The primary negative feedback centers on poor post-sale customer support and warranty service, with multiple reports of slow response times, unfulfilled shipping promises (especially for overnight shipping), and failure to resolve issues with accessories or paddles. One customer reported a negative in-store experience where a salesman was perceived as condescending about a discount. There was also one instance of a demo being unexpectedly canceled due to a photoshoot, causing customer frustration, and one report noting the location was permanently closed (though this review is dated several years prior to others).

Features & Amenities

What makes this surf shop stand out.

  • Friendly Staff
  • Good Prices
  • Has Stand Up Paddle Board
  • Has Repair Services

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