Ocean Magic Surf Shop
4.8
238
Reviews
103 U.S. Rte 1 C6
Skateboards · Board repairs · Rentals
// Surf Shop
Jupiter Watersports
Google 4.7 · 130 reviews
Surf shop in Jupiter, FL
About Jupiter Watersports
Jupiter Watersports in Jupiter, FL, offers a broad inventory spanning wind sports, foiling, and surfing equipment. Customers consistently praise the staff for being exceptionally knowledgeable, friendly, and providing fast, responsive service, often going above and beyond to resolve issues or offer tailored advice. This shop is ideal for both new participants seeking patient instruction and experienced enthusiasts hunting for specialized gear backed by reliable after-sale support.
The Good
Customers overwhelmingly praise the staff for being extremely knowledgeable, friendly, helpful, and professional across sales, advice, and lessons (mentioning specific staff members like Holli, Jarek, Chip, Matt, Nick, Justin, Bryce, Ido, Kurt, Eto, Eddo, Ray, Danny, and Shawn). The shop is commended for its great selection of gear, especially for wind/wing foiling, carrying top brands, and offering competitive pricing/deals. Post-sale support, including handling returns, refunds, warranty claims, and quick issue resolution (even when shipping carriers caused problems), is frequently highlighted as outstanding. Communication is noted as being lightning fast and responsive via text and email. Shipping is often described as surprisingly fast.
Things to Consider
There were isolated reports of issues with online order fulfillment, including cancellations without clear explanation, inventory discrepancies leading to wasted trips, and one instance where an order was canceled after a significant delay due to unverified order status. One customer reported being asked for excessive personal documentation (License/CC front/back) for an online order, which they refused. Another customer mentioned a slightly 'weird' customer service experience during two visits, though staff were still described as nice.
Features & Amenities
What makes this surf shop stand out.
- Has Lesson Programs
- Friendly Staff
- Good Prices
- Has Apparel
- Has Repair Services
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