// Surf Shop
Billabong
Google 4.1 · 8 reviews
Surf shop in Palm Beach Gardens, FL
About Billabong
The Billabong store in Palm Beach Gardens, FL, stocks the newest styles of surf culture apparel, including swimwear, shorts, hats, and accessories like watches and GoPros. While some patrons report inconsistent service experiences regarding exchanges and pricing accuracy, others frequently praise the attentive staff and the quality of durable, long-lasting products. This location is ideal for dedicated brand followers and vacationers seeking reliable, current surf and lifestyle gear for immediate use.
The Good
Customers highly praise the incredible customer service, noting staff members like Piper as attentive and super helpful. The store is described as having an awesome surf culture and lifestyle clothing selection, including a wide variety of shorts, bathing suits, t-shirts, hats, and accessories like watches and GoPros. Shoppers appreciate the quality and durability of the products, such as cycling shorts that last over the years.
Things to Consider
Significant negative feedback centers on poor customer service regarding returns and exchanges, specifically the refusal to process an exchange for an item purchased at a different store location, causing major inconvenience. There were also documented instances of being overcharged for an item, requiring a second trip to correct the billing error. Additionally, one review mentioned being 'very badly treated' when attempting a simple exchange.
Features & Amenities
What makes this surf shop stand out.
- Friendly Staff
- Has Sunglasses
- Has Apparel
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