Kazuma Surf Factory

Surf shop in Haiku, HI

SurfSpotGuide verified

4.9 (29 reviews)

Haiku, HI

About Kazuma Surf Factory

Kazuma Surf Factory in Haiku, HI, offers a wide selection of surfboards, including custom shapes and stock models. Customers consistently praise the knowledgeable staff, especially Matt, for exceptional, pressure-free service and unbeatable craftsmanship at competitive prices. This shop is ideal for everyone from beginners seeking guidance to experienced surfers looking for high-quality, quickly delivered custom magic boards.

The Good

Customers overwhelmingly praise Matt Kinoshita (the shaper) for his exceptional knowledge, passion, friendliness, and willingness to spend significant time advising both beginners and experienced surfers on board selection, shape, and volume. The craftsmanship of the boards is frequently described as 'magic,' 'unbelievable,' and 'top-notch,' often resulting in boards that are lighter and perform better than expected. Specific positive points include unbeatable/competitive pricing (often cheaper than used boards), fast turnaround times for custom orders (sometimes just days), excellent customer service, and the shop having a great selection of stock boards. They also provide helpful services like custom wrapping boards for travel.

Things to Consider

One detailed review reported a significant failure in meeting agreed-upon deadlines for a custom board order, leading to extreme frustration as the entire trip was planned around receiving the board. This customer felt excuses were given and the process was mismanaged despite paying a high price. Another brief comment noted that since a previous owner (Stefano) left, the shop has lost its 'entire flair,' although the quality of the hand-shaped boards remains good.