KaiAloha Supply

Surf shop in Honolulu, HI

SurfSpotGuide verified

4.9 (70 reviews)

Honolulu, HI

About KaiAloha Supply

KaiAloha Supply in Honolulu offers a curated selection of high-quality apparel and accessories capturing the island vibe. Visitors consistently praise the staff, including Louise, James, and Sayda, for their exceptional, personalized service and genuine hospitality. This shop is ideal for anyone seeking meaningful souvenirs or stylish gear backed by sincere, welcoming local expertise.

The Good

Customers overwhelmingly praise the staff for providing exceptional, personalized, and sincere customer service, frequently mentioning specific employees (Louise, Kai, Logan, Sayda, James, Mayara, Lauren, Tory, Ian, Alaina, Megan, Emilee, Sig) by name for being friendly, knowledgeable, kind, and embodying the 'spirit of aloha.' The merchandise is highly rated for being high quality, comfortable, stylish, and capturing the island vibe. Specific positive mentions include staff customizing apparel, opening the store early, excellent post-purchase support for defects, and the store's clean, welcoming ambiance and pleasant scent. The company's support for Maui fire relief efforts was also noted positively.

Things to Consider

The primary piece of constructive criticism noted was a wish for the Waikiki location to stock dresses, as customers felt it would be a natural fit for a beachside store. One customer mentioned a slight issue with a fabric defect on a purchased item, though this was quickly and satisfactorily resolved by customer service. No significant complaints regarding pricing, crowding, or lesson quality were mentioned, as the reviews focused almost entirely on the retail shop experience.