Boss Frog's Snorkel, Bike & Beach Rentals

Surf shop in Koloa, HI

SurfSpotGuide verified

4.6 (57 reviews)

Koloa, HI

About Boss Frog's Snorkel, Bike & Beach Rentals

Boss Frog's Snorkel, Bike & Beach Rentals in Koloa, HI, offers a wide array of equipment including bikes, surfboards, and snorkeling gear for your island adventures. Customers consistently praise the staff for their genuine helpfulness, knowledgeable local advice, and commitment to ensuring equipment fits perfectly and functions well. This shop is ideal for families and first-timers seeking honest guidance and high-quality rentals at competitive prices.

The Good

Customers overwhelmingly praised the staff for being incredibly friendly, helpful, knowledgeable, and genuine (frequently mentioning staff members like Thomas, Sawyer, Nathan, Kurt, Kristen, Mason, Greg, Jonny/Johnny, Jason, Noelle, and Dianne). The shop provided excellent, high-quality equipment (snorkel gear, bikes, boogie boards) that performed well. Staff frequently offered valuable, non-pushy advice on the best local spots for snorkeling and surfing, often saving customers time or enhancing their experience significantly. Pricing was consistently noted as competitive and reasonable compared to competitors or resorts. Generosity was noted when handling minor equipment damage.

Things to Consider

A few isolated negative points included one instance of feeling sales pressure regarding tour commissions, one report of shockingly rude and unhelpful customer service, and one mention that listed prices outside the store were misleadingly low compared to the final price. One customer noted that surfboards rented for beginners were too difficult for the immediate beach and advised returning gear to the specific location rented from, even if multiple locations exist.