Hi-Tech Surf Sports

Surf shop in Paia, HI

SurfSpotGuide verified

4.5 (37 reviews)

Paia, HI

About Hi-Tech Surf Sports

Hi-Tech Surf Sports in Paia, HI, offers a wide selection of surf gear, clothing, and specialized equipment like foiling setups. Customers frequently praise the knowledgeable and friendly staff who provide excellent advice, service, and fair rental deals, though some isolated negative service experiences are noted. This shop is ideal for gear hunters and visitors needing reliable rentals or local brand apparel who value attentive, personalized assistance.

The Good

Customers consistently praise the staff for being incredibly nice, friendly, helpful, patient, and attentive, often citing specific employees (Alex, Jake) for excellent service and knowledgeable advice regarding rentals, gear selection (especially foiling equipment), and local surf conditions. The shop is appreciated for its good selection of inventory, including major brands, used boards, clothing, and skateboards, as well as finding reasonable deals in the clearance section. Many reviewers feel the customer service is excellent, making them feel like family, and appreciate the fast service with aloha and good pricing.

Things to Consider

A few significant negative experiences were reported regarding extremely unfriendly and rude customer service from certain employees, including one instance where staff refused a reasonable request to hold a board overnight, leading the customer to walk out. Other minor complaints include annoying parking situations, slow transactions at the register (taking 10 minutes to buy a T-shirt), and a specific complaint about surf instructors hired through the shop being territorial and actively interfering with other surfers in the water.