Hale Nalu Beach & Bike

Surf shop in Waianae, HI

SurfSpotGuide verified

4.8 (57 reviews)

Waianae, HI

About Hale Nalu Beach & Bike

Hale Nalu Beach & Bike in Waianae, HI, offers a diverse range of surf rentals, quality gear, and bicycle sales and repair services. Customers consistently praise the owner and staff for their exceptional friendliness, deep local knowledge, and commitment to ensuring customer satisfaction with fair pricing. This shop is ideal for both beginners needing easy surf lessons and experienced riders or cyclists seeking reliable equipment and authentic community support.

The Good

Customers overwhelmingly praise the extremely friendly, welcoming, and knowledgeable staff, particularly highlighting the owner, Derek, for going above and beyond. Positive feedback frequently mentions great local knowledge, excellent customer service, and an authentic 'Aloha spirit.' The shop is highly regarded for having very reasonable, excellent, or the best prices on the island for both surf and bike rentals/purchases. They offer a diverse selection of gear, including quality used bikes, and provide helpful services like on-the-spot bike repair and assistance with loading gear.

Things to Consider

One review mentioned difficulty reaching the shop by phone and suggested it might be permanently closed, although this contradicts the majority of recent positive feedback. Another long-time customer expressed sadness about having to find another spot because they felt they had 'wore out my welcome,' which suggests a potential issue with customer retention or perceived familiarity limits, though this is an isolated comment.