Boss Frog's Snorkel, Bike & Beach Rentals

Surf shop in Wailuku, HI

SurfSpotGuide verified

4.4 (88 reviews)

Wailuku, HI

About Boss Frog's Snorkel, Bike & Beach Rentals

Boss Frog's Snorkel, Bike & Beach Rentals in Wailuku, HI, offers a variety of adventure bookings, including highly praised whale watching and Molokini snorkeling excursions. Customers consistently highlight the friendly, knowledgeable crews and exceptional staff assistance in planning unforgettable, well-communicated experiences. This shop is ideal for families and first-time visitors seeking reliable tours and helpful local guidance for maximizing their Maui adventures.

The Good

Customers overwhelmingly praised the staff across various roles, frequently mentioning Benjamin, Tamera (T.T.), Jenn, and Lelani for providing excellent, personalized service, thoughtful recommendations, and going above and beyond (including sharing after-hours contact). Tour crews (whale watching and snorkeling) were consistently described as friendly, knowledgeable, kind, and informative, with specific captains and crew members receiving commendations. Tours, especially whale watching and Molokini snorkeling, were frequently called 'awesome,' 'fabulous,' and 'unforgettable.' Equipment rentals were noted for being top-notch quality and reasonably priced. Amenities like unlimited non-alcoholic drinks and flotation devices for all skill levels were appreciated.

Things to Consider

A few key issues were noted: The website was misleading regarding whale watching being included in the snorkeling tour, and one customer noted the advertised boat for snorkeling was smaller and lacked a slide. Some tours resulted in fewer wildlife sightings than expected, leading to feelings of being overhyped. Food quality, particularly vegetarian options and bulk Costco items, could be improved. One customer reported a very negative experience during a gear return involving a rude employee ('Karen') who appeared dishonest about computer status. Initial check-in/parking at the Maalaea harbor location was described as confusing and stressful early in the morning. One sunset sail tour was described as awful and overpriced compared to other tours offered by the company.