Surface Ride Shop

Surf shop in Diamond, IL

SurfSpotGuide verified

4.6 (37 reviews)

Diamond, IL

About Surface Ride Shop

Surface Ride Shop in Diamond, IL, offers parts, service, and repairs for motorsports equipment like dirt bikes and motorcycles. Customers frequently praise the staff for being honest, friendly, and capable of handling quick turnarounds and complex mechanical needs. This shop is ideal for local riders seeking knowledgeable, fast service and competitive labor rates for their machines.

The Good

Customers consistently praise the staff for being friendly, honest, straight up, and treating customers like family. The mechanics are highly regarded as top-shelf and capable of doing great work, often fixing issues correctly the first time. Specific positive mentions include fast turnaround times, excellent customer service, great prices, and willingness to go out of their way to help, even with unexpected repairs or assembly tasks.

Things to Consider

The primary negative feedback revolves around poor communication, specifically not answering the phone or returning messages, which some customers found frustrating. There were reports of service quality issues, including one instance where a repair (chain tensioning) was done incorrectly and another where a reported coolant leak inspection was allegedly dismissed by the owner but immediately reappeared after the customer left. Some customers also noted high prices and long wait times at certain points.