Topsail Surf and Cycle

Surf shop in Surf City, NC

SurfSpotGuide verified

5.0 (161 reviews)

Surf City, NC

About Topsail Surf and Cycle

Topsail Surf and Cycle in Surf City, NC, provides rentals for bikes, surfboards, kayaks, and beach gear, often including convenient delivery and pickup services. Customers consistently praise the exceptional, friendly service, easy rental processes, and the high quality and maintenance of the equipment provided. This shop is ideal for vacationing families and visitors seeking seamless gear access and knowledgeable, accommodating staff support throughout their stay.

The Good

Customers consistently praise the exceptional, friendly, and helpful customer service, frequently mentioning specific staff members (Lu, David, Tony, Ed) for going above and beyond. The delivery and pick-up service for rentals (bikes, kayaks, beach gear) is highlighted as extremely convenient, easy, and prompt. Equipment quality is generally rated highly, with bikes being in great shape, comfortable, and often including extras like helmets and locks. The rental process itself is described as seamless, easy, and efficient, with affordable pricing and good communication.

Things to Consider

One customer reported a very negative experience involving rude staff, the premature retrieval of rented bikes without apparent reason, and a subsequent refusal of a refund. Another customer suggested that rental periods could be longer. A few reviews noted that riding fat-tire bikes on the beach can be difficult depending on sand conditions, though this was framed more as a learning experience than a direct complaint about the equipment.