Windance Boardshop

Surf shop in Hood River, OR

SurfSpotGuide verified

4.6 (139 reviews)

Hood River, OR

About Windance Boardshop

Windance Boardshop in Hood River, Oregon, is a well-stocked destination for a wide array of wind and water sports equipment, both new and pre-owned. Customers consistently praise the staff for their expert knowledge, personalized advice, and commitment to exceptional service, often highlighting the shop's community involvement. This location is ideal for dedicated enthusiasts and newcomers alike seeking high-quality gear selection and trustworthy guidance to enhance their time on the water.

The Good

Customers overwhelmingly praise the staff for being extremely knowledgeable, helpful, and providing expert, honest advice tailored to individual needs, often leading to lifelong customer loyalty. The shop is highly regarded for its limitless selection of new gear, excellent consignment/used gear area, and commitment to community support, including offering work experience to local teens. Specific positive mentions include exceptional follow-up service, quick shipping, and integrity when handling complex issues like tariffs or stolen packages.

Things to Consider

Several recurring issues involve inventory accuracy, with customers reporting ordering items online only to be told they were out of stock, suggesting a disconnect between website and physical inventory. There are complaints regarding the condition grading of used/consignment gear, with some items being described as tattered or misrepresented. A few negative experiences cite poor in-store customer service, including feeling ignored or dismissed by staff, particularly noted by a female customer who felt patronized when trying to inquire about pricing. Some long-time customers also noted a decline in service standards after ownership changes, specifically mentioning issues with warranty returns and damaged shipments.