Moment Surf Company

Surf shop in Pacific City, OR

SurfSpotGuide verified

4.2 (70 reviews)

Pacific City, OR

About Moment Surf Company

Moment Surf Company in Pacific City, Oregon, provides essential rentals, cold-water gear, and a curated selection of surf apparel. Customers frequently praise the exceptionally friendly and helpful staff who deliver memorable, confidence-building experiences, especially during lessons. This shop is ideal for beginners and families needing reliable instruction and quality necessities, ensuring everyone can enjoy the Oregon waves.

The Good

Customers consistently praise the instructors (Deklyn, Kilo, Justin, Gary) for being amazing, patient, and highly effective at getting beginners and children standing up quickly, leading to significant confidence building. The staff is frequently described as friendly, helpful, welcoming, and possessing strong product knowledge regarding gear and local surf safety (like rip tides). The shop offers a great selection of cold-water necessities, soft goods, clothing, and gear, often at fair prices compared to competitors. Convenience is a major plus, being close to the beach break, and the shop is noted for supporting community events.

Things to Consider

A significant recurring complaint involves inconsistent and sometimes very rude staff attitudes, with some customers feeling ignored, treated as an inconvenience, or receiving snarky remarks, particularly from older staff members or the owner. Specific service failures include requiring customers (even those with physical limitations) to carry heavy, wet gear up dunes without assistance, and asking customers to hose down rental gear after use. Rental gear quality was sometimes criticized (e.g., chips, sandy wax). There is a strict no-exchange policy on wet gear, which frustrated one customer. Additionally, the shop has a policy against renting boards deemed 'too big' (over 4ft surf), which frustrated an experienced traveling surfer.