Steepwater Surf Shop

Surf shop in Westport, WA

SurfSpotGuide verified

4.3 (41 reviews)

Westport, WA

About Steepwater Surf Shop

Steepwater Surf Shop in Westport, WA, provides quality rentals and lessons for enjoying the Pacific waves. Customers frequently praise the staff's encouraging instruction, excellent gear condition, and welcoming, chill atmosphere that makes surfing accessible. This shop is ideal for beginners and families seeking patient guidance and reliable equipment to build confidence in the water.

The Good

Customers overwhelmingly praise the staff, particularly Matt and Ryan, for being friendly, welcoming, patient, knowledgeable, and inspiring teachers. Lessons are described as confidence-building, fun, and effective, even for older beginners or non-English speakers. Rental gear is frequently noted as being in good shape, warm, and appropriate for conditions. The overall vibe is described as chill, positive, and focused on making customers feel comfortable and enjoy surfing.

Things to Consider

Several reviews cite extremely negative customer service experiences, describing staff (sometimes the owner) as rude, unhelpful, offensive, and showing a lack of hospitality, particularly over the phone or when customers asked specific questions or tried to arrange non-standard rentals. One review mentioned receiving 'crappiest gear imaginable' that was old and damaged. Another detailed a lesson where the instructor was overly critical and spent too much time on advanced concepts irrelevant to beginners. A few customers reported issues with availability (no boards for rent) or shop hours.