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Ron Jon Surf Shop

Google 4.5 · 436 reviews

Surf shop in Key West, FL

About Ron Jon Surf Shop

Ron Jon Surf Shop in Key West, Florida, offers a vibrant selection of branded apparel, souvenirs, and essential beach gear across its two floors. Customers consistently praise the exceptionally kind and helpful staff, noting quick problem resolution and a welcoming atmosphere throughout the store. This location is ideal for families and collectors seeking quality Key West merchandise and reliable service in a classic surf shop setting.

The Good

Customers overwhelmingly praised the staff for being extremely friendly, kind, helpful, and courteous, with several specific employees receiving commendations for excellent service, including resolving purchase issues promptly and honoring discounts. The store offers a great and cute selection of Key West specific merchandise, souvenirs, clothing, and beach gear, often at reasonable prices compared to other Key West shops. Positive mentions also include finding good sales (like on Hydroflasks), military discounts, and excellent post-purchase customer service (exchanges/returns handled well).

Things to Consider

The primary negative feedback centered on the store layout, noting that the Key West location is smaller than others, resulting in somewhat cramped walkways and difficulty browsing. Several customers reported issues with limited size availability, particularly for larger sizes in apparel, leading to lost sales. A few isolated incidents detailed poor customer service, including staff members being observed on their phones, displaying attitudes, or being openly rude/unresponsive when asked for assistance (like opening dressing rooms or inquiring about sizes).

Features & Amenities

What makes this surf shop stand out.

  • Friendly Staff
  • Good Prices
  • Has Skateboards
  • Has Sunglasses
  • Has Apparel

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