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// Surf Shop

Aqua East Surf Shop

Google 4.6 · 118 reviews

Surf shop in St. Augustine, FL

About Aqua East Surf Shop

Aqua East Surf Shop in St. Augustine, FL, stocks a wide selection of apparel, accessories, and surf/skate gear. Customers frequently praise the staff for being knowledgeable, attentive, and genuinely helpful across various departments, though some report inconsistent service experiences. This location is ideal for those seeking expert guidance on equipment purchases or quality beachwear, often valuing service over slight price differences.

The Good

Customers consistently praise the staff for being exceptionally friendly, helpful, knowledgeable, and attentive (mentioning specific employees like Noah, Chuck, Wyatt, Allison, Matt, Jenna, Jakob, Elise, Woody, Dennis, and Andrea). The shop is noted for its great selection of surfboards, accessories, clothing, and quality items like beach towels and swimsuits. Many reviewers feel welcomed, appreciated, and valued, often stating they prefer this location over others due to the superior customer service and expertise provided, even when products are slightly more expensive than online alternatives.

Things to Consider

Several negative experiences were reported regarding staff attitude, including instances of employees being unwilling to help, exhibiting moody or hostile behavior, being condescending, rude, or exhibiting scornful glares. Specific complaints mention unprofessionalism, staff socializing instead of assisting customers, and one severe incident involving an employee making inappropriate comments about self-harm and stereotyping. Pricing is noted as being very high for certain items, particularly bathing suits and skateboards. One customer reported a significant issue with a poorly constructed surfboard where the manager refused any concession or repair after the fin boxes broke during initial use.

Features & Amenities

What makes this surf shop stand out.

  • Has Lesson Programs
  • Friendly Staff
  • Has Skateboards
  • Has Apparel

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