Oshima Surf & Skate

Surf shop in Kailua Kona, HI

SurfSpotGuide verified

4.0 (67 reviews)

Kailua Kona, HI

About Oshima Surf & Skate

Oshima Surf & Skate in Kailua-Kona offers a wide array of beach gear, skate equipment, and apparel, including an extensive sandal selection. Customer feedback is mixed, noting both exceptionally friendly and helpful staff alongside instances of poor service and issues with honoring advertised sales. This shop is best for shoppers seeking diverse local brands and gear who prioritize a potentially quick transaction over guaranteed consistent service interactions.

The Good

Customers frequently praise the great selection of merchandise, including beach gear, skate gear, clothing, sandals, and Hydro Flask accessories, often noting better pricing than tourist traps. Many reviews highlight friendly, helpful, and hardworking staff, particularly mentioning positive interactions with younger male employees who offer good local advice. The store environment is described as chill, and long-time patrons appreciate the quality and brand variety.

Things to Consider

Significant negative feedback centers on inconsistent and poor customer service, with multiple reports of rude, inattentive, or dismissive staff members, including accusations of being followed around the store. Major complaints involve false advertising regarding sales (e.g., advertised 60% off being honored as 50% off) and refusal to honor exchanges or returns for defective merchandise, leading to accusations of unprofessionalism. Additionally, customers noted that fitting rooms remain closed, forcing purchases without trying items on, and some found pricing to be very expensive.