Boss Frog's Snorkel, Bike & Beach Rentals

Surf shop in Kailua Kona, HI

SurfSpotGuide verified

4.8 (506 reviews)

Kailua Kona, HI

About Boss Frog's Snorkel, Bike & Beach Rentals

Boss Frog's Snorkel, Bike & Beach Rentals in Kailua-Kona, HI, offers a wide array of quality equipment for water and beach activities. Customers consistently praise the staff, particularly Danny, for providing exceptional service, top-tier gear fitting, and invaluable local recommendations for snorkeling spots and dining. This shop is ideal for visitors seeking reliable rentals paired with expert insider knowledge to maximize their Big Island adventures.

The Good

Customers overwhelmingly praise the exceptional customer service, frequently highlighting staff members Danny, Dave (David), and Terri for being friendly, knowledgeable, and going above and beyond. Key positive points include receiving excellent, insider local recommendations for snorkeling spots, food, and scenic drives, often marked on a map. The equipment quality is consistently rated as top-notch, well-maintained, and provided at great, reasonable prices. Staff ensured proper fitting, offered helpful extras like anti-fog solution, and the rental process was generally quick and efficient.

Things to Consider

One significant negative incident was reported where staff member Dave was perceived as abrupt, unfriendly, and mocked a customer in front of others, leading another group to leave. While this was contrasted sharply with the excellent service received from Danny by the same customer, the initial interaction with Dave was highly negative. Otherwise, feedback was overwhelmingly positive, with no other recurring complaints about service or equipment.