Boss Frog's Snorkel, Bike & Beach Rentals

Surf shop in Lahaina, HI

SurfSpotGuide verified

4.4 (161 reviews)

Lahaina, HI

About Boss Frog's Snorkel, Bike & Beach Rentals

Boss Frog's Snorkel, Bike & Beach Rentals in Lahaina, HI, provides a wide selection of rental equipment including snorkeling gear, bikes, and tour bookings. Customers consistently praise the staff, particularly Toan and Kate, for their exceptional service, local knowledge, and humorous, welcoming attitudes that enhance the overall experience. This shop is ideal for honeymooners and first-time visitors needing reliable gear and expert, personalized advice for planning Maui adventures.

The Good

Customers overwhelmingly praised the exceptional customer service, frequently highlighting staff members Toan and Katie for being incredibly friendly, welcoming, hilarious, and knowledgeable. Specific positive points include receiving excellent local advice on snorkeling spots, restaurants, and activities; staff going above and beyond to ensure safety (e.g., teaching a non-swimmer); quick and efficient service even when busy; fair and affordable pricing compared to competitors; and high-quality, well-maintained rental equipment, including prescription masks. The staff's ability to make the rental process fun and memorable was a recurring theme.

Things to Consider

The primary negative feedback concerned the rental umbrellas, which customers reported flipping inside out easily, even in moderate Hawaiian winds, leading to a feeling of wasted money. One review mentioned a negative interaction where a customer felt rushed and that equipment was incorrectly handled during a transaction, suggesting a poor experience with one unnamed staff member compared to the overwhelmingly positive feedback about others.